1. What is CityCart.us?

CityCart.us is an online store offering high-quality products, including pregnancy pillows, designed for comfort and convenience.

2. Where do you ship?

We currently ship across the United States. If you need international shipping, please contact our support team for details.

3. How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Standard delivery typically takes 5-8 business days, while expedited shipping options are available at checkout.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

5. What payment methods do you accept?

We accept the following payment methods:

• MasterCard
• Visa
• Apple Pay
• American Express
• Diners Club
• Discover
• Shop Pay
• Google Pay

6. Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within 12 hours of placing them. Please contact our support team immediately for assistance.

7. What is your return policy?

We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it for a refund or exchange, provided it is unused and in its original packaging.

8. Do you offer refunds?

Yes, refunds are processed once the returned item is received and inspected. Refunds typically take 10 business days to reflect in your account.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery with photos of the product, and we will arrange a replacement or refund.

10. How can I contact customer support?

You can reach our support team via email at: care@citycart.us or through our contact form on the website.