Last Updated: 27/10/2024
Citycart.us (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, Citycart.us (the “Site”).
By using the Site, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you, which include:
a. Personal Information
When you make a purchase, create an account, or contact us, we collect personally identifiable information such as:
- Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (Credit/Debit Card Information, etc.) We don’t save.
- Order History
This information is necessary for processing transactions and communicating with you.
b. Non-Personal Information
We also collect non-personal information about your interactions with our Site. This may include:
- Browser type
- IP address
- Pages viewed
- Referring URLs
- Time spent on the Site
This data helps us analyze trends and improve the user experience.
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on Citycart.us. Cookies are small files stored on your device that enable us to recognize your browser and capture information about your visit.
You can control or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of the Site.
2. How We Use Your Information
We use the personal and non-personal information we collect for the following purposes:
- To process and fulfill your orders, including payment processing and shipping
- To communicate with you about your order, inquiries, or other customer service needs
- To send you marketing communications, newsletters, and promotional offers (you can opt-out at any time)
- To analyze and improve our website, services, and customer experience
- To comply with legal obligations and resolve disputes
- To detect and prevent fraud, unauthorized transactions, and other security issues
3. How We Share Your Information
Citycart.us does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
a. Service Providers
We may share your information with trusted third-party service providers that assist us with:
- Payment processing
- Order fulfillment and shipping
- Marketing and communications
- Website hosting and maintenance
- Data analytics
These providers are required to protect your information and use it only for the services we have contracted them for.
b. Legal Compliance
We may disclose your information if required to do so by law, or in response to legal requests such as subpoenas, court orders, or government regulations.
c. Business Transfers
If Citycart.us is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any change in ownership or control of your personal information.
4. Your Rights
Under U.S. privacy laws, you have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal requirements.
- Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.
To exercise these rights, please contact us at care@citycart.us.
5. Data Security
We take reasonable measures to protect the security of your personal information. This includes using secure servers and encryption for sensitive data, such as payment information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements.
7. Children’s Privacy
Citycart.us does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information promptly.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following additional rights under the CCPA:
- Right to Know: You can request that we disclose the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out: You can opt-out of the sale of your personal information, though Citycart.us does not sell personal information.
To make a request under the CCPA, please contact us at here. We may ask you to verify your identity before processing your request.
10. General Data Protection Regulation (GDPR)
Although Citycart.us primarily serves U.S. customers, if you are located in the European Economic Area (EEA), you have additional rights under the GDPR:
- Right to Access: You have the right to access the personal information we hold about you.
- Right to Rectification: You can request corrections to your personal information if it is inaccurate or incomplete.
- Right to Erasure: You can request that we delete your personal information under certain conditions.
- Right to Restrict Processing: You can ask us to limit the use of your personal information in certain circumstances.
- Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data in certain situations.
To exercise these rights, please contact us at here.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Your continued use of the Site after any changes to this policy constitutes acceptance of the new terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
- Business Name: CityCart
- Business Address: 118 Corbin Ave, Apt – 201, Jersey City, NJ 07306, United States
- Contact Number: +1 786-405-8902
- Business Email: care@citycart.us
- Business Hours: Monday to Friday (10:00 AM to 5:00 PM EST)