At citycart.us, we aim to provide a smooth and efficient shopping experience with our straightforward shipping policies. We offer free shipping on all orders within the United States. Below are the details of our shipping process:
Ship From Location
- 118 Corbin Ave, Apt – 201, Jersey City, NJ 07306, United States
Handling Time
- Processing Time: Orders are typically processed within 1 to 2 business days(Monday to Friday). During this time, we carefully prepare your items for shipment to ensure they are packed securely and accurately.
Shipping and Transit Time
- Transit Time: Once your order has been processed and shipped, the estimated delivery time is 5 to 8 business days, depending on your location within the United States.
Estimated Total Delivery Time
- Total Delivery Time: From the moment you place your order, you can expect to receive your items within 6 to 10 business days. This includes both processing and transit times.
Shipping Costs
- Free Shipping: We are pleased to offer free shipping on all orders within the United States, regardless of the order size or value.
Tax and Duties
- Product prices are inclusive of customs duties.
Order Cut-off Time
- 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Shipping Restrictions
- Currently, citycart.us only ships to addresses within the United States. We do not offer international shipping at this time.
Delivery Issues
- If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. This allows you to monitor your shipment’s progress and know exactly when to expect delivery.
International Shipping
Currently, we only ship to customers within the United States. We are working on expanding our shipping capabilities to include international customers in the future.
Note: we do not offer Expedited or Express shipping options to P.O.boxes, Alaska, Hawaii, or Puerto Rico.
Shipping Confirmation:
A shipping confirmation email, inclusive of tracking details, will be sent as soon as your order is dispatched.
Holiday Schedule
CityCart does not work on public holidays. This means that orders placed on public holidays will be processed the next business day. We believe that our employees should have the opportunity to spend time with their family and loved ones during the holidays.
Shipping Delays:
While we aim to meet delivery estimates, unforeseen circumstances beyond our control may lead to shipping delays. If you encounter any issues with your order’s delivery, please contact our customer support team for prompt assistance.
Lost or Damaged Items:
In the event of a damaged or lost order, kindly reach out to us immediately. We will liaise with the shipping carrier to resolve the issue, ensuring you either receive your items or a refund, as applicable.
Contact Us For any questions or concerns about our shipping policy, feel free to reach out to our customer support team.
Returns and exchanges
If you are not satisfied with your purchase, we offer returns and exchanges. Please see our Refund and Return Policy for more information.
Contact us
Business Name: CityCart
Business Address: 118 Corbin Ave, Apt – 201, Jersey City, NJ 07306, United States
Contact Number: +1 786-405-8902
Business Email: care@citycart.us
Business Hours: Monday to Friday (10:00 AM to 5:00 PM EST)